Privacy Policy

1. Who We Are

This website is operated by DC Specialist Services Ltd, based in Hastings, United Kingdom (“we”, “us”, or “our”).

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or use our services.

2. Information We Collect

We may collect and process the following categories of personal data:

  • Identity and contact data – including your name, email address, telephone number, and any details you provide via contact forms or when placing an order
  • Transaction data – including billing and delivery addresses and details of products or services purchased
  • Enquiry data – information relating to services you request or enquire about
  • Technical data – including IP address, browser type, device information, and website usage data collected through cookies and analytics tools

3. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to enquiries and provide requested information or quotations
  • To process and fulfil orders, including arranging delivery
  • To communicate with you regarding your order or enquiry
  • To improve our website, services and customer experience
  • To maintain internal records, including accounting and administrative purposes

We do not sell your personal data. We may share your data with trusted third-party service providers where necessary to operate our business (for example, payment processors and delivery partners), but never for their own marketing purposes.

4. Purchases and Orders

Where you make a purchase through our website, we will collect the information necessary to process your order, including your contact details, billing and delivery address, and order information.

This data is processed for the performance of a contract and to comply with our legal obligations.

5. Payments

All payments are processed securely via third-party payment providers (such as Stripe or PayPal). We do not store or have access to your full payment card details.

These providers will process your personal data in accordance with their own privacy policies.

6. Delivery and Third Parties

We may share your name, contact details, and delivery address with trusted third-party delivery providers to fulfil your order.

We ensure that any third parties we work with are contractually required to handle your data securely and only for the purposes of providing their services to us.

7. Cookies

Our website uses cookies to enhance user experience and analyse website traffic.

Cookies may be used for:

  • Essential website functionality (such as shopping cart features)
  • Performance and analytics

Where required by law, we will obtain your consent before placing non-essential cookies on your device. You can manage or disable cookies through your browser settings.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.

Access to personal data is restricted to authorised personnel only.

9. Legal Basis for Processing

We process personal data in accordance with applicable data protection laws, including the UK GDPR, under the following legal bases:

  • Performance of a contract – to provide services or fulfil orders
  • Legitimate interests – to operate, maintain, and improve our website and services
  • Consent – where you have provided clear consent (e.g. for cookies or marketing communications, where applicable)
  • Legal obligation – where processing is necessary to comply with applicable laws and regulations

10. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.

For example, we may retain transaction records for up to 6 years to comply with UK tax and accounting obligations.

11. Your Rights

Under data protection law, you have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request erasure of your personal data where applicable
  • Object to or restrict processing in certain circumstances
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

You also have the right to lodge a complaint with the UK’s data protection authority, the Information Commissioner’s Office (ICO).

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@dc-group.online
Phone: 0333 772 9803

13. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page.

By continuing to use our website, you acknowledge and accept the current version of this policy.